FAQ · topic 10 of 10
Working With Us
5 questions sellers ask about this topic, with the answers our team gives clients.
Questions and answers
5 questions
Most engagements start the same way. You book a free 30-minute call on the contact page, or send a message if you would rather write. We ask where the store is today and what you want from it. After that we review the account and send a written scope with a fixed quote, so you know the work and the price before anything starts.
Onboarding takes the first week. You add us as a user with the permissions the work needs; we never ask for your login. Reporting and the way we talk to you are set up in that same week. From then on one named person looks after your store and answers on WhatsApp or by email.
Each month you get a written report and a call to agree the next priorities. Monthly packages run month to month, and a single project is quoted on its own.
The team works from our office in Rajshahi, which keeps long hours in Bangladesh time (GMT+6). That covers a full UK working day and the morning on the US East Coast. An urgent problem does not wait for those hours: send a suspension notice the day it lands, and a specialist reads it and the account history the same day. The questions below cover the other details clients ask about most.
Will you ever use tactics that risk my account?
No. Every service we offer stays within Amazon's and Walmart's Terms of Service — protecting your account long-term matters more to us than a short-term result that could get you suspended.
Do you require a long-term contract?
Monthly packages run month to month and can be cancelled at any time, effective at the end of the current billing period — see our Refund & Cancellation Policy for the full details.
Can I hire you for a single project instead of ongoing management?
Yes — services like listing creation, A+ Content, or a one-time suspension appeal can be engaged individually without a monthly package, depending on scope.
How is my Amazon or Walmart account access handled?
We ask only for the account-level access needed to deliver the agreed service, never your login credentials directly — Amazon and Walmart both support adding a user with scoped permissions instead of full account sharing.
How do I know which package or service is right for my store?
Tell us where your store is today — new launch, stuck sales, or an active suspension — on the Contact page, and we'll recommend the specific service or package that fits, rather than pushing a default option.
Answered on our pricing page
5 more questions clients ask about working with us are answered in full there, next to the packages they are about.
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